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Have 30 days from the date the order is delivered to contact us about missing items.
Verify that the products in your order match your order confirmation email or your online account. If the item is not listed, that means the item was not added to your order when it was placed.
If a promotional item is missing from your package, it’s possible that your order did not qualify for the promotional item, or it was out of stock when your order was submitted.
Promotional items are while supplies last.
If the missing item is listed in your order, it’s probable that the item is shipping separately. You will receive multiple shipment confirmation emails for items that ship separately, and you can view all order information for each shipment within your online account.
BioTyFacePro is not responsible for any damage, defect, material difference or loss that occurs to goods delivered to a forwarding company. BioTyFacePro is not responsible for providing a replacement or refund for any goods delivered to a forwarding company. If you choose to ship product(s) to a forwarding company, we recommend requesting the forwarder refuse any packages that arrive damaged. Damage must be reported prior to the forwarding company accepting the package. Once a package is received by a forwarding company, it is the responsibility of the forwarding company.